Desktop Support Analyst – Azure Virtual Desktop
Job Description:
- Provide L2-L3 support for users accessing systems via
Azure Virtual Desktop (AVD)
• Troubleshoot login issues, session disconnects, performance problems, and application access
- Support local laptops used primarily for AVD connectivity
- Support
Nerdio-managed AVD environments
, including:
- Dynamic host pools
- Golden image updates (following runbooks)
- Software distribution to AVD hosts
- Support user access and devices via:
- Active Directory (AD)
- Microsoft Entra ID (Azure AD)
- Intune
- Provide operational support for:
- PrinterLogic
- Mimecast
- Zscaler
- Perform daily checks, follow change processes, and escalate issues when required
Requirements:
- Experience in
Service Desk, IT Support, or Endpoint Support
• Hands-on experience supporting
Azure Virtual Desktop (AVD)
•
Experience working with Nerdio (mandatory)
• Strong Windows 10/11 troubleshooting skills
- Familiarity with Active Directory and user account management
- Comfortable working in structured, process-driven environments
- Strong written and spoken English
Benefits:
- Fully remote
- Clear scope and expectations
- Hands-on experience with AVD and enterprise tools
- Opportunity to grow advance into leadership roles, while working with the brightest minds in the game