Plumbing & Installation Technician
About the position As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Service Technician, you’ll play a critical role in ensuring the proper installation and service of our products and systems for customers. This role requires technical expertise, attention to detail, and a commitment to delivering high-quality Culligan service. The ideal candidate for this role will have strong mechanical aptitude, the ability to troubleshoot and diagnose our systems following training and will be comfortable consulting with customers to effectively understand their needs.
Responsibilities
- Install and service products and systems at both commercial and residential customer locations.
- Test and troubleshoot equipment to ensure proper functionality.
- Follow standard operating procedures (SOP’s) and safety protocols.
- Interact with customers in a professional and courteous manner.
- Communicate effectively to explain installation processes and answers questions.
- Provide technical support to customers during and after installations.
- Diagnose and resolve technical issues in a timely manner.
- Train customers on the proper use and maintenance of installed products and systems.
- Provide basic technical guidance to customers.
- Aid and/or provide training to coworkers and other departments.
- Maintain accurate records of installations and troubleshooting steps, including pictures.
- Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance.
- Load, unload, and secure service vehicles as required.
Requirements
- Must maintain a valid Driver’s License with no restrictions or limitations.
- Must be at least 18 years of age or older, and must be able to successfully pass, and maintain, an acceptable driving record check to be insurable by the company to operate a company vehicle.
- Must be able to safely operate a commercial vehicle daily for approximately 8-10 hours.
- Must be able to successfully pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements.
- Must remain physically capable, with or without reasonable accommodation, of performing the duties required of this position.
- Integrity and accountability – our Technicians must be honest, trustworthy, and willing to take complete ownership over their role.
- Punctual and reliable as our customers rely on timely, consistent service and installation.
- Effective communication and attention to detail will be key in this role given the need to manage customer information and paperwork for correctness, as well as efficiently communicate with customers, managers, and team members.
- Comfortable quickly adapting to changing circumstances, adjusting to different tasks and working conditions, as well as committing to ongoing learning to stay updated on industry trends, new technologies, and best practices.
- Highly customer oriented.
- Comfortable managing their time and solving problems.
- Committed to following SOP’s.
- Proficiency in using hand tools and basic power tools is of the utmost important in this position.
Benefits
- Full-time, Monday-Friday work schedule.
- Paid time off (PTO) at a generous accrual rate.
- Hourly rate of $21-27, depending on experience, with additional commission potential.
- Full benefits package, including a 401k with company match, following your introductory period.
- Career advancement opportunities.
- Opportunity to utilize Culligan equipment in your home free of charge!