Director of Consulting & Implementation
Director of Consulting and Implementation (REMOTE)
Overview
The Director of Consulting and Implementation will lead the strategy, execution, and growth of Kryterion’s implementation and consulting services organization, playing a critical role in delivering exceptional client experiences and long-term customer success. This leader will drive successful customer onboarding, program launches, and ongoing optimization initiatives for clients delivering high-stakes exams, certification programs, and credentialing services worldwide. In this leadership role, you will oversee a team of project managers, implementation specialists, consultants, and training professionals while partnering closely with Sales, Product, Customer Support, and other cross-functional teams to deliver measurable business outcomes, accelerate client value realization, and strengthen customer partnerships. The ideal candidate combines strategic leadership with operational excellence, a customer-first mindset, and a passion for building scalable service delivery organizations that drive growth, retention, and client satisfaction.
Key Responsibilities
Define and execute the Consulting and Implementation vision aligned with company growth goals Build scalable service offerings (implementation, integration, training, consulting) Drive utilization, margin, and revenue targets for services Oversee end-to-end implementation of certification programs, including: Platform configuration (exam setup, candidate workflows, reporting) Integrations such as SSO and API Data migration and validation projects Ensure on-time, on-budget delivery of complex, multi-phase deployments Act as executive sponsor for key projects Lead, mentor, and scale a team of Implementation Managers, Consultants, Project managers, Trainers Establish performance metrics, career paths, and training programs Foster a high-performance, customer-centric culture Partner with Sales on scoping, SOW development Collaborate with Product and Sales to influence roadmap based on client needs Align with Account Management for smooth transition from implementation to adoption Work with Support to ensure post-launch stability and issue resolution Develop standardized processes, templates, and playbooks for: Certification program launches Candidate experience optimization Track and report on KPIs: Time-to-launch Customer satisfaction for assigned projects Utilization and billable rates Project margin and revenue Leading the consultants, serve as a subject matter expert in certification and credentialing best practices, advising clients on: Exam security and integrity Program design and scalability Regulatory or compliance considerations Represent the company at industry events, webinars, and client workshops upon request
Qualifications
Required 5+ years of experience in SaaS Professional Services, Consulting, or Implementation 2+ years in a leadership role managing delivery teams running complex, multi-phase implementations Previous resource planning and delivery governance Risk and issue management expertise Ability to translate business needs into technical and service solutions Proven success delivering complex SaaS implementations (enterprise-level clients preferred) Strong understanding of integrations (APIs, SSO, LMS/CRM ecosystems) Demonstrated ability to manage P&L, utilization, and services revenue Preferred Experience with exam delivery platforms, online proctoring, or credential management systems Familiarity with standards in certification (e.g., psychometrics, exam security) Background in industries such as education, workforce certification, or compliance training