Director, Strategic Customer Success at careerzynith
Join careerzynith, a pioneering leader in the AI writing space, as we revolutionize the way businesses communicate and collaborate. As our Director, Strategic Customer Success, you will play a pivotal role in shaping the future of customer success at careerzynith. This is an exceptional opportunity to lead a high-performing team, drive revenue growth, and make a lasting impact on our customers' success.
About careerzynith
careerzynith is a cutting-edge technology company that is transforming the way businesses create, share, and consume content. Our innovative AI-powered writing platform is designed to help businesses communicate more effectively, streamline their content creation processes, and drive meaningful business outcomes. With a strong focus on customer success, careerzynith is committed to delivering exceptional value to our customers and helping them achieve their goals.
Your Role
As our Director, Strategic Customer Success, you will be responsible for leading a team of 6-8 Strategic Customer Success Managers (CSMs) who work closely with CIOs and Business leaders at Fortune 500/Global 2000 companies. Your primary objective will be to drive customer adoption, retention, expansion, and ROI measurement, while delivering on revenue targets and improving existing processes. You will be expected to provide guidance, coaching, and support to your team to enable individual and collective success.
Key Responsibilities
* Deliver against aggressive but attainable Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets to continue building and developing careerzynith's success with strategic customers
- Drive CSMs to effectively lead customers through a defined success delivery methodology
- Hire and develop CSM talent aligned with our connect/challenge/own company values, creating personal development plans for each individual contributor to grow
- Collaborate with cross-functional teams, including Sales, Marketing, Solutions architecture, and Product, to align solutions that drive meaningful business value for our customers
- Provide regular GRR/NRR forecasts, performance reports, and insights to senior leadership, highlighting key metrics and areas for improvement
- Foster a culture of high-performance, collaboration, and continuous learning within the CSM team, modeling the integrity, attitude, and sense of urgency that you'll expect from your team
- Establish and personally maintain strong relationships with key customer executives, acting as a trusted advisor and advocate
Is This You?
* 10+ years in SaaS with engaging Fortune 500/Global 2000 experience
- 5+ years in Success leadership or similar leadership role
- Highly strategic with deep experience in consultative, complex delivery methodology
- Proven experience building and leading a team from an early stage
- Proven ability to work across the GTM organization to strategize, plan, and execute a cross-functional approach
- Hands-on success leader, energized by the transformative potential of generative AI and working with talented CSMs
- Commuting distance to a careerzynith Hub: New York City, San Francisco, Austin, Chicago
Benefits & Perks (US Full-time employees)
* Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for:
+ Home office setup, cell phone, internet + Wellness stipend for gym, massage/chiropractor, personal training, etc. + Learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation, company stock options, and 401k
Why Join careerzynith?
* careerzynith is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state, or federal law.
- Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- By submitting your application, you acknowledge and agree to careerzynith's Global Candidate Privacy Notice.
Apply Now
If you're a seasoned customer success leader with a passion for driving business growth and customer success, we want to hear from you! Apply now to join our team and be a part of careerzynith's exciting journey in the AI writing space. Apply for this job