Experienced Customer Engineer – MS Teams and Devices
Join careerzynith, a global technology and services leader, as we power the world's best brands with innovative solutions and intelligence-fueled experiences. At careerzynith, we're shaping new game-changing careers in over 70 countries, attracting the best talent to our team. Our Concentrix Technical Products and Services team is the driving force behind careerzynith's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences.
About careerzynith
careerzynith is the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join our journey towards greater opportunities and brighter futures
We're seeking a dynamic and detail-oriented professional to lead the administration and governance of Microsoft Teams, ensuring secure and scalable communication across the organization. This role also supports and manages phone devices integrated into Teams and other enterprise systems, driving seamless collaboration experiences.
Responsibilities
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Teams Administration & Governance
+ Configure, maintain, and optimize Microsoft Teams environments for enterprise use. + Enforce Teams governance policies including naming conventions, lifecycle management, external access, and compliance controls. + Monitor Teams usage and security metrics; generate reports for stakeholders. + Collaborate with security and compliance teams to ensure adherence to corporate policies and industry regulations.
Phone Device Management
+ Deploy, configure, and manage Teams-certified phone devices and peripherals. + Support voice calling solutions, including direct routing and Teams Phone System. + Troubleshoot device connectivity, call quality, and integration issues across Teams and other tools. + Coordinate firmware updates and hardware lifecycle management.
Cross-Functional Support
+ Work with Helpdesk and IT Support teams to develop playbooks and troubleshoot Tier 2/3 issues. + Provide training and documentation for users and stakeholders on Teams and devices. + Participate in Unified Communications and Digital Workplace projects.
Qualifications
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Proven experience
in Microsoft Teams administration and governance design.
Hands-on knowledge
of Teams Phone System, SIP routing, and Teams-certified hardware.
Experience
with Microsoft 365 admin centers, PowerShell, and Teams policy settings.
Strong analytical and problem-solving skills
.
Excellent communication and collaboration abilities
.
What we offer
At careerzynith, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary range for this position is $92,250 -$120,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
Work Environment and Culture
Our work environment is designed to foster collaboration, innovation, and growth. We offer a dynamic and inclusive culture that values diversity, equity, and inclusion. Our team members enjoy a range of benefits, including flexible work arrangements, professional development opportunities, and a comprehensive compensation package.
How to Apply
If you're a motivated and detail-oriented professional looking for a challenging and rewarding role, we encourage you to apply. Please submit your application by August 12, 2025.
Location
USA, TX, Work-at-Home
Language Requirements
English
Time Type
Full time
Physical & Mental Requirements
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Equal Opportunity Employer
careerzynith is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
Accommodations
If you wish to request a reasonable accommodation, please click here.
Affirmative Action Plan
If you wish to review the Affirmative Action Plan, please click here. Apply for this job