Experienced Customer Service Representative & Dutch & English (Interim) - Join careerzynith's Dynamic Team
At careerzynith, we're passionate about creating an extraordinary experience for our customers. As a leading marketplace for buying and selling special objects, we're on a mission to become the world's most popular destination for unique items. Our team is dedicated to delivering exceptional customer service, and we're looking for a talented Customer Service Representative to join our dynamic team.
About careerzynith
careerzynith is a one-of-a-kind marketplace where customers can find and purchase extraordinary objects from around the world. With over 20 million unique objects sold to date, we're committed to providing an unparalleled customer experience. Our team of passionate experts carefully curates over 75,000 unique items each week, ensuring that our customers have access to the most exceptional objects.
Our Core Values
At careerzynith, we live by our core values:
- Taking ownership and driving impact
- Being open to change and feedback
- Being passionate about our mission and our customers
If these values resonate with you, we'd love to explore how you can join us on this exciting journey!
Job Description
Interim Fixed-Term Contract
This position is for an 8 or 7-month contract (between September/October 2025, to April 2026), with possible extension depending on performance and business needs.
Key Responsibilities
As a Customer Service Representative, you will be responsible for:
- Engaging and delighting our customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints
- Addressing customer queries and resolving issues in a timely and correct manner via diverse channels (chat, email, phone, social media)
- Mediating between customers and finding solutions that work for both parties
- Collaborating with Sales and Experts to improve the overall Customer Experience
- Providing valuable feedback on possibilities for improvements in our services
Essential Qualifications
To be successful in this role, you will need:
- Professional speaking and writing skills in Dutch and English
- Strong analytical and critical thinking skills
- Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.)
- Ability to quickly switch between various customer channels like phone and e-mail communications
- Ability to positively interact with your team and other departments
- Availability to work 40 hours per week
- Willingness to commute to our Lisbon office and work in the office at least 2 days per week
- Flexibility with working at least 2 weekends a month and on some public holidays
Preferred Qualifications
* Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.)
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Ability to work independently and as part of a team
Skills and Competencies
To succeed in this role, you will need:
- Excellent communication and interpersonal skills
- Strong analytical and critical thinking skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Proficiency in Dutch and English (written and spoken)
Career Growth Opportunities and Learning Benefits
At careerzynith, we're committed to helping our employees grow and develop their careers.
We offer
- Clear development plans and mentorship programs designed to support your career progression
- Opportunities for professional growth and development
- A dynamic and supportive work environment
Work Environment and Company Culture
Our vibrant offices in Lisbon are designed to inspire and connect. Most careerzynith employees are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means that you will be in the office 2 out of 5 days (40% of your working time) to collaborate and connect with your colleagues.
Compensation, Perks, and Benefits
We offer a competitive Annual Gross Base Salary of €18,000-€23,000 depending on your level, competencies, and overall experience. Additionally, we provide:
- Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network
- Work From Home Allowance to help with your monthly household bills
- Commuting between your home and our office is covered by careerzynith
- Amazing Office right in the centre of Lisbon
Why You'll Love Working with Us
At careerzynith, we're passionate about creating a culture of connection and inclusivity. We're a diverse and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace. We foster an inclusive and queer-friendly work environment, committed to making every careerzynith employee feel welcomed and empowered.
How to Apply
If you're excited about this role and want to join our dynamic team, please submit your English CV and cover letter by clicking the link below. By submitting your application, you agree to careerzynith's Applicant Privacy Policy.
Note
If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Apply for this job