Experienced Customer Service Representative - Remote Tax Preparation Support
As a seasoned Customer Service Representative at careerzynith, you will play a vital role in delivering exceptional customer experiences and providing top-notch support to our clients. If you're passionate about helping others, have a knack for problem-solving, and thrive in a fast-paced environment, this might be the perfect opportunity for you to take your career to the next level.
About careerzynith
careerzynith is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. With a strong commitment to excellence, we strive to create a work environment that fosters growth, collaboration, and innovation. Our team of dedicated professionals is passionate about making a positive impact, and we're excited to welcome like-minded individuals to join our dynamic team.
Job Summary
As a Customer Service Representative - Remote Tax Preparation Support, you will be responsible for providing exceptional customer service and support to our clients via inbound and outbound calls, emails, and online chats. You will work from the comfort of your own home, utilizing your excellent communication skills, technical expertise, and problem-solving abilities to resolve customer inquiries and concerns.
Key Responsibilities
* Provide inbound customer support via phone, email, and online chat
- Assist customers with tax preparation and resolution of routine problems and questions
- Track, document, and retrieve information in databases
- Offer additional products and services to customers
- Deliver expert customer experiences with a smile
- Collaborate with internal teams to resolve complex customer issues
- Stay up-to-date with product knowledge and industry trends to provide informed support
Your Qualifications
To succeed in this role, you will need to possess the following skills and qualifications:
- Recent tax experience (1+ year)
- 1+ year of customer service experience
- High school diploma or GED
- Quiet, distraction-free environment to work from in your home
- Strong computer navigation skills and PC knowledge
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Desktop or laptop to complete PC and internet testing during the application process
- Work computer will be provided after the first day of training is complete
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
- Open Schedule to accept any shift provided
What's in it for you?
At careerzynith, we believe in investing in our people and providing a supportive work environment that fosters growth and development. As a Customer Service Representative - Remote Tax Preparation Support, you will enjoy:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the best version of you!
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call careerzynith their "employer of choice."
How to Apply
To apply for this exciting opportunity, please submit your application today. We can't wait to welcome you to our team! Apply for this job