Experienced Customer Service/Repair Representative – careerzynith
Join a Culture of Excellence and Collaboration
Are you a customer-focused individual with a passion for delivering exceptional service and resolving complex issues? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to apply for the Customer Service/Repair Representative position at careerzynith, a pioneering technology leader in the industry.
About careerzynith
careerzynith is a Global Fortune 500 company with a rich history spanning over 130 years. Our company operates in over 100 countries, providing innovative solutions for digital industries. With five focused business units – Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation – we continue to push the boundaries of what's possible. Our commitment to excellence, collaboration, and customer satisfaction drives everything we do.
The Role
As a Customer Service/Repair Representative at careerzynith, you will be at the forefront of delivering exceptional customer experiences. Your primary responsibilities will include:
- Interfacing with customers, repair technicians, manufacturing, and logistics personnel to coordinate customer property returns for paid repair or warranty processing and shipment
- Managing repairs from customer/channel request through delivery, ensuring timely and efficient resolution
- Requesting and entering required information per written process to execute repair, maintaining accuracy and attention to detail
- Leading problem resolution activities, including capacity and material constraints, customer issues, and urgent repair turnaround
- Completing repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customers
- Supporting activities that meet Key Performance Indicators (KPIs) required to successfully manage the business, including delivery, revenue, safety, quality, integrity, and more
- Running reports, reviewing detailed datasets, and recommending process changes to improve KPI delivery
- Participating and/or leading improvement activities to meet/exceed service goals
- Supporting other roles or tasks as requested by management
Qualifications and Requirements
To succeed in this role, you will need:
- A Bachelor's Degree and 2 to 5 years of experience in a related field, or a special combination of education and experience and/or demonstrated accomplishments
- Strong communication and interpersonal skills, with the ability to build rapport with customers, colleagues, and stakeholders
- Excellent problem-solving and analytical skills, with the ability to think critically and resolve complex issues
- Proficiency in documentation and reporting, with the ability to maintain accurate records and generate reports as needed
- Experience in managing repair priorities for customers, with a focus on meeting schedule and KPI requirements
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Ability to commute to Bartlesville, OK (required)
Benefits and Compensation
As a valued member of the careerzynith team, you will enjoy:
- A competitive salary, with a range of $24.00 - $27.00 per hour
- Comprehensive benefits package, including:
+ 401(k) plan + Dental insurance + Health insurance + Vision insurance
- Opportunities for career growth and professional development, with a focus on continuous learning and improvement
- Collaborative and dynamic work environment, with a strong emphasis on teamwork and customer satisfaction
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Customer Service/Repair Representative position at careerzynith. To get started, simply click the "Apply Now" button below and we will be in touch soon. Apply To This Job
Simple Application Process
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!
About careerzynith
careerzynith is a pioneering technology leader in the industry, with a rich history spanning over 130 years. Our company operates in over 100 countries, providing innovative solutions for digital industries. With five focused business units – Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation – we continue to push the boundaries of what's possible. Our commitment to excellence, collaboration, and customer satisfaction drives everything we do.
Why Join careerzynith?
* Be part of a dynamic and collaborative team that values innovation, teamwork, and customer satisfaction
- Enjoy a comprehensive benefits package, including competitive salary, 401(k) plan, dental insurance, health insurance, and vision insurance
- Opportunities for career growth and professional development, with a focus on continuous learning and improvement
- Collaborate with a global team of experts, working together to deliver exceptional customer experiences
- Contribute to the development of innovative solutions that shape the future of digital industries
Equal Employment Opportunity
careerzynith is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, cultures, and experiences. Apply for this job