Experienced Technical Support Specialist – Business and Government Customer Organization
At careerzynith, we're revolutionizing the way we connect and communicate around the world. As a leading provider of technology and communications services, we're committed to delivering exceptional customer experiences that drive business results. Our Business Government Customer Organization (BGCO) is dedicated to helping customers achieve their organizational objectives, and we're seeking an experienced Technical Support Specialist to join our team.
About careerzynith
careerzynith is a global leader in technology and communications services, transforming the way we connect and communicate around the world. Our innovative solutions and services enable businesses and governments to achieve their goals, and our commitment to customer satisfaction is unmatched. As a member of our team, you'll be part of a dynamic and collaborative environment that values innovation, creativity, and customer-centricity.
Job Summary
As a Technical Support Specialist in our BGCO, you'll be responsible for providing advanced technical support to high-value business and government customers. You'll work closely with our customers to resolve complex technical issues, provide detailed information on how to set up and configure complex data and voice products, and maintain an in-depth knowledge of our products and networks. Your role is crucial in achieving business results through delivering exceptional technical support and customer experiences.
Responsibilities
• Advanced Troubleshooting: Perform advanced troubleshooting for hardware and software, diagnosing both network and application issues to deliver high-level resolution support to multiple business customer types.
- Product Configuration: Provide detailed information on how to set up/configure complex data and voice products, positioning them as strategic solutions for our customers.
- Customer Support: Deliver efficient customer support with proficiency in customer-facing systems, ensuring that our customers receive exceptional service and support.
- Knowledge Management: Maintain an in-depth level of knowledge of our products and networks, staying up-to-date on the latest technologies and innovations.
- Trouble Ticket Accuracy: Drive trouble ticket accuracy through deductive reasoning and tool utilization, ensuring that our customers receive timely and effective resolutions.
- Technical Support: Provide advanced technical support information to sales and support groups across all channels, ensuring that our customers receive comprehensive support.
- Innovation and Change: Create and accept change and innovation in your area of the business, identifying opportunities to drive growth and proactive solutions that benefit our customers, shareholders, and peers.
- Customer-Centricity: Leverage your skills and abilities to best support the customer, identifying opportunities to drive growth and proactive solutions that meet their needs.
Requirements
• Education: Bachelor's degree or one or more years of work experience.
- Customer Service Experience: One or more years of customer service and/or sales experience.
- Flexibility: Willingness to work a flexible schedule, including evenings and weekends.
Nice-to-Haves
• Technical Support Experience: One or more years of technical support experience.
- Facilitation and Communication: Experience with facilitation and communication across all levels of the organization.
- Customer Issue Resolution: Experience resolving customer issues, billing, and/or handling product Q&A.
- Network Certifications: Network Certifications, such as A+ Certification, Network+ Certification, etc.
- Complex Product Configuration: Experience setting up or configuring complex data and voice products, including Enterprise Messaging platforms and Private Networks.
- Troubleshooting: Experience troubleshooting for PC Operating systems, specifically Device Manager and TCP/IP configuration.
- Leadership: Experience in leadership roles.
Benefits
• Competitive Hourly Wage: Competitive hourly wage between $29 - $37.
- Flexible Work Schedule: Flexible work schedule with hybrid work options, allowing you to work from home and in the office.
- Professional Development: Opportunities for professional development and growth within the company, ensuring that you stay up-to-date on the latest technologies and innovations.
Work Environment and Culture
As a member of our team, you'll be part of a dynamic and collaborative environment that values innovation, creativity, and customer-centricity. Our work environment is designed to support your growth and development, with opportunities for professional development and growth within the company. We're committed to creating a culture that's inclusive, diverse, and supportive, where you can thrive and reach your full potential.
How to Apply
If you're passionate about delivering exceptional customer experiences and are committed to staying up-to-date on the latest technologies and innovations, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job