Experienced Teleperformance Remote Healthcare Customer Service Representative – Digital Business Services
At careerzynith, we're on a mission to revolutionize the way businesses interact with their customers. As a Teleperformance Remote Healthcare Customer Service Representative, you'll be at the forefront of this revolution, providing exceptional customer experiences that drive loyalty and growth. If you're passionate about delivering top-notch service, have a knack for problem-solving, and thrive in a dynamic, remote work environment, we want to hear from you!
About careerzynith
careerzynith is a global digital business services company that's changing the game. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We're not just a company – we're a movement, driven by a shared vision of making people's lives simpler, faster, and safer.
Benefits of Working with careerzynith
* Paid Training: We invest in your growth and development, providing comprehensive training to help you succeed in your role.
- Competitive Wages: You'll be rewarded with a competitive salary that reflects your value to our team.
- Full Benefits: Enjoy comprehensive benefits, including medical, dental, vision, 401k, and more.
- Paid Time Off: Take breaks and recharge with our generous paid time-off policy.
- Employee Wellness and Engagement Programs: We prioritize your well-being and offer programs to support your physical, emotional, and mental health.
Teleperformance and You
At careerzynith, we're committed to delivering a high-tech and high-touch approach that blends deep industry and geographic expertise. As a Teleperformance Remote Healthcare Customer Service Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
Did You Know?
Our Chief Client Officer started her career at careerzynith as an agent and advanced to the pinnacle of the company. At careerzynith, the sky is the limit!
Responsibilities
As a Teleperformance Remote Healthcare Customer Service Representative, your responsibilities will include:
- Fielding Customer Inquiries: Connect with customers via phone, email, chat, or social media to resolve their questions or concerns.
- Calmly Resolving Issues: Attempt to resolve and de-escalate any issues that may arise.
- Escalating Interactions: Escalate interactions when necessary and appropriate.
- Responding to Requests: Respond to requests for assistance and/or possible processing payments.
- Tracking Call Information: Track all call-related information for auditing and reporting purposes.
- Providing Feedback: Provide feedback on call issues.
- Upselling: Upsell if required.
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:
- Ability to Work Remotely: Ability to work in a virtual team environment.
- Customer Service Experience: 6 months of customer service experience preferred.
- Age: Over 18 years of age.
- Typing Speed: Ability to type 25 wpm.
- Education: High School Graduate or GED.
- Computer Skills: Comfort with desktop computer systems, logical problem-solving skills, and ability to navigate Windows operating systems.
- Organization and Prioritization: Organization and work prioritization skills.
Work from Home Requirements
To ensure a seamless remote work experience, you'll need:
- Internet Connection Requirements: Minimum subscribed download rate equal to or exceeds 12.0 Mbps, minimum subscribed upload rate equal to or exceeds 3.0 Mbps, ISP must have no packet loss, and ping under 50ms.
- Proof of Internet Speed: Proof of internet speed required.
We Want to Hear From You!
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply for this job