Implementation Manager

Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam. As an Implementation Manager at OneImaging, you’ll play a critical role in ensuring the successful onboarding and implementation of our customers. You’ll be the primary point of contact during the implementation process, responsible for guiding customers through onboarding, managing complex data feed integrations, coordinating cross-functional workstreams, and ensuring a successful launch. This role combines project management, stakeholder engagement, and strong operational execution to deliver a seamless customer onboarding experience. What you'll do: Lead the end-to-end onboarding and implementation process for new customers, including kickoff meetings, project planning, timeline management, system configuration, testing, training, and go-live coordination. Manage customer-specific data feeds and integrations, ensuring accurate and timely data exchange between systems while partnering closely with internal technical teams and external customer stakeholders. Build trusted relationships with customer stakeholders at multiple levels, acting as the primary point of contact throughout implementation and ensuring alignment across all parties involved in the launch process. Drive implementation milestones, proactively identify risks or blockers, and ensure projects remain on track through effective communication and cross-functional collaboration. Identify opportunities to optimize onboarding workflows, implementation processes, and customer experience as the organization scales. Work closely with Sales, Product, Engineering, Operations, and Support teams to ensure a seamless customer onboarding and launch experience. Support cross-functional operational and strategic initiatives as needed. About you: 5+ years of experience in Implementation Management, Customer Success, Project Management, Account Management, or a similar client-facing role in a digital health solution environment involving benefits administration. Strong technical aptitude with the ability to understand and manage data feeds, integrations, and system configurations. Ability to manage through ambiguity, build processes, and help scale implementation operations within a fast-growing organization. Ability to manage complex ecosystem vendor partners within a healthcare and benefit program. Proven track record of managing cross-functional projects and building strong relationships with customer stakeholders. Strong organizational and project management skills, with the ability to manage multiple priorities and deliver results on time. Excellent communication skills with a proactive and solutions-oriented mindset. The base salary range for this position is $110,000 - $140,000. This position is also bonus eligible. Individual compensation will depend on various factors, including qualifications, skills, experience, location, and applicable laws. In addition to base salary, this role is eligible to participate in our equity incentive and competitive benefits plans. Fraud and Security Notice: Please be aware of recent job scam attempts. Our team uses the oneimaging.com email domain exclusively. If you have been contacted by someone claiming to be a OneImaging recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to [email protected]. Equal Employment Opportunity: OneImaging is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views, or other applicable legally protected characteristics. OneImaging is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].