[Remote] Customer Success Manager, Florida
Note: The job is a remote job and is open to candidates in USA. Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. They are seeking a Customer Success Manager who will guide educators and administrators to achieve their goals with Edmentum solutions, ensuring customer success from onboarding through renewal and fostering strong relationships.
Responsibilities
- Champion customer success from onboarding through renewal, ensuring seamless adoption and measurable outcomes
- Build deep partnerships with district leaders and educators to promote engagement and awareness
- Analyze data to uncover insights and craft strategies that maximize student learning impact
- Collaborate with internal teams to secure renewals and identify growth opportunities
- Advocate for customers by sharing feedback that shapes future products and services
Skills
- You have a bachelor's degree and 5+ years of experience in education technology or customer success
- You are passionate about improving education and driving positive change
- You have strong communication skills and can engage effectively at all levels of a district
- You are skilled in analyzing data and making strategic recommendations
- You have a deep understanding of curriculum, instruction, and educational trends
- You are proactive, adaptable, and thrive in a fast-paced environment
- You are collaborative and committed to fostering inclusion
- You are willing to travel up to 65%
- You are willing to take on evolving responsibilities based on business needs
Benefits
- Medical, dental, and vision insurance with various plan options
- A 401(k) retirement plan with company matching
- A flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December
- Resources to promote wellness, ensuring you have the support you need both professionally and personally
Company Overview