[Remote] Senior Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. FleetHD is the intelligence layer for fleet maintenance, turning raw data into actionable insights for commercial fleet teams. The Senior Technical Account Manager will own the technical relationship with customers, leading pilots and managing integrations while ensuring alignment with operational goals.

Responsibilities

• Own the technical relationship
• Serve as the primary technical point of contact for prospective and existing customers, building credibility with senior technical and operational stakeholders
• Lead the technical engagement throughout the lifecycle — scoping, evaluation, pilot, and long-term account growth
• Translate fluidly between the customer’s technical reality and their operational goals, and between the customer and FleetHD’s Product and Engineering teams
• Run pilots that win
• Lead pilot kickoffs and align stakeholders on goals, scope, timeline, and success criteria
• Set up the customer’s environment — users, roles, and the connections to their telematics, fault, and maintenance data sources
• Coordinate integrations directly with the customer’s IT and provider contacts, and confirm data is flowing correctly before go-live
• Run a disciplined cadence — clear action items, steady momentum, and a confident path to a decision
• Prove ROI and grow the account
• Identify, track, and communicate the outcomes that demand attention — downtime avoided, repairs accelerated, ROI delivered
• Prepare pilot summaries and ROI findings, and support customer-facing decision conversations alongside Sales
• Stay close to accounts after conversion, surface opportunities and risks early, and drive expansion
• Solve problems at the right level
• Triage and resolve technical, data, and configuration issues using in-product tools and dashboards
• Reproduce and clearly document issues before escalating, so Engineering only sees what truly requires Engineering
• Spot recurring patterns across accounts and feed them back to Product and Engineering to drive systemic fixes
• Stay organized across accounts
• Manage multiple pilots and accounts at once with exceptional organization and follow-through — nothing slips
• Keep internal teams aligned with clear visibility into status, risks, and account health

Skills

• 8+ years in a senior customer-facing technical role — Technical Account Management, Solutions Consulting, or similar
• Genuinely technical: comfortable configuring a platform, working through data and integration issues, reading dashboards and logs, and holding your own with a customer's technical team
• A track record of owning the technical relationship with senior stakeholders
• Exceptional organization and follow-through across many concurrent threads
• Strong communication, with the ability to move between technical detail and operational decision-making
• Comfortable owning ambiguous problems and driving them to resolution
• Bachelor's degree or equivalent practical experience
• Direct fleet, transportation, logistics, or maintenance experience — especially time on the operator side
• Experience with telematics, diagnostics, fleet management systems, or transportation software
• Experience partnering with Product and Engineering on integrations and issue resolution

Benefits

• Health, dental, and vision coverage
• A retirement plan
• Paid time off

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